Notice: Opening Day Friday, December 6th, 2019

Booking & Refund Policies

REFUND POLICY

Season Passes

Season Passes are refundable if cancelled before December 4th, minus a $25.00 + GST administration fee. After December 4th there will be NO REFUNDS.

After opening day and up until December 25th, a credit may be requested only for serious injury, major medical condition. Credit requests for medical reasons must be supported by a doctor’s certificate.

A fee of $20 applies to replacement cards for lost season passes.

Due to the high number of “forgotten” season passes and the cost of lift tickets, you will be charged a fee of $10 for a lift pass.

Lift Tickets

There are NO REFUNDS on day tickets or 5 day punch pass.

Certain exceptions apply:

If the lift is shut down due to environmental and mechanical circumstances such as fire, vandalism, labor disputes, weather conditions or mechanical failures within the first 30 minutes of full day or half day start time, and at the discretion of management, the lift cannot resume service a credit in the amount of the lift ticket will apply.

Lift Tickets that fall off:

If your day ticket falls off, your ticket will not be replaced without proof of purchase. You are responsible for your ticket after purchase.

Snow School

Programs are held unless we are closed due to weather.

Holiday & Weekend Camps, Specialty Programs

  • Cancel 14 days prior to camp start date - Full refund, less the $25 administration fee.
  • Cancel within 14 days to camp start date - 70% refundable.
  • Cancel 24hrs before the start of camp - 100% non-refundable.

Participants who cannot continue due to illness or injury once the program has started, will be allowed a credit equal to the pro-rated value of the remaining lesson(s) in the form of a Mt. Sima gift card.

No refund, credit or make up day will be given to participants who elect to miss lessons for any reason.

Should Mt. Sima cancel a lesson, a makeup lesson will be scheduled at select times in the season. 

No refund, credit or make up day will be given to people who buy the wrong product for any reason.

Schools on Snow Program

  • Cancel within 14 days of group lesson - 30% cancellation fee
  • Cancel 24hrs before group lesson - 100% cancellation fee.

Changes must be approved by Snow School manager and be made no later than 7 days prior to visit. 

Private Lessons & Discovery Packages

  • 24hrs before the start of lesson - 100% non-refundable.

Pre-purchased lesson or Discovery Pacakge will have an expiry date at the end of the current season and cannot be carried over to the following season.

Credit requests for medical reasons must be supported by a doctor’s certificate, by March 31st of the current season.

Participants who cannot continue due to illness or injury once the program has started, will be allowed a credit equal to the pro-rated value of the remaining lesson(s) in the form of a Mt. Sima gift card.