Booking & Refund Policies

REFUND POLICY

Season Passes

Season Passes are refundable if cancelled before December 4th, minus a $25.00 + GST administration fee. After December 4th there will be NO REFUNDS.

After opening day and up until December 25th, a credit may be requested only for serious injury, major medical condition. Credit requests for medical reasons must be supported by a doctor’s certificate.

A fee of $20 applies to replacement cards for lost season passes.

Due to the high number of “forgotten” season passes and the cost of lift tickets, you will be charged a fee of $10 for a lift pass.

Lift Tickets

There are NO REFUNDS on day tickets or 5 day punch pass.

Certain exceptions apply:

If the lift is shut down due to environmental and mechanical circumstances such as fire, vandalism, labor disputes, weather conditions or mechanical failures within the first 30 minutes of full day or half day start time, and at the discretion of management, the lift cannot resume service a credit in the amount of the lift ticket will apply.

Lift Tickets that fall off:

If your day ticket falls off, your ticket will not be replaced without proof of purchase. You are responsible for your ticket after purchase.

Snow School
Holiday Camps, Weekend Camps, Specialty Programs

Full refunds, less $25 administration charge, are issued only if cancellation notice is received more than 14 days prior to the start of Camps date. This is required to allow us to resell the spot.

If you decide to cancel within 14 days of the start of Camps for any reason, the Snow School will charge 30% of the booking cost.

If you decide to cancel the day before the start of Camps for any reason, the Snow School will charge 100% of the lesson cost.

Refunds for camps and programs will only be considered for medical reasons supported by a doctor’s certificate given prior to the start of the program. Participants who cannot continue due to illness or injury once the program has started, will be allowed a credit equal to the pro-rated value of the remaining lesson(s) in the form of a Mt. Sima gift card.

No refund, credit or make up day will be given to participants who elect to miss lessons for any reason. Should Mt Sima cancel a lesson day, a makeup lesson will be scheduled at select times in the season. Programs are held in all weather conditions.

No refund, credit or make up day will be given to people who buy the wrong product for any reason.

School on Snow

When the school send the registration form, the Snow School will consider the registration is confirmed. If Mt Sima decide to cancel the lesson for any reason, we will let you know the day before, by 3 pm.

If the school decide to cancel within 8 days of the lesson for any reason, the Snow School will charge 30% of the booking cost.

If the school decide to cancel after 3 pm the day before, the Snow School will charge 100% of the lesson cost.

Private Lesson & Discovery Lessons

If you wish to cancel, you must do so 24 hours prior to your lesson or the full amount of the lesson will be cashable.

Pre-purchased private or discovery lessons will have an expiry date at the end of the current season and cannot be carried over to the following season. Credits only will be considered for medical reasons supported by a doctor’s certificate given by March 31st of the current season. Participants who have purchased a package of lessons and cannot continue due to illness or injury once the lessons have started, will be allowed a credit equal to the pro-rated value of the remaining lesson(s) in the form of a Mt. Sima gift card.