HELPFUL TIPS!

How to prepare and what to expect when you arrive
  • Don’t come if you’re sick, please stay home.
  • Bring multiple face coverings. Once wet they are no longer effective.
  • Bring multiple gloves/mitts as there will not be opportunity to dry them in the lodge.
  • Change into your outdoor gear before arriving. Limited space indoors will not guarantee you will have room to change. Use vehicle as change room.
  • Leave what you can in your vehicle. Reduced cubby holes and coin lockers to reduce congestion in that area.

Our New Normal

How we are keeping you (and us) safe

Below we have broken out key areas of our operations and their individual restrictions and COVID-19 mitigation.

Food and Beverage

Kitchen/Cafeteria 

  • Plexiglass installed to service window
  • Hand sanitizing stations available at beginning and end of lunch line up 
  • Payment terminals to be wrapped in disposable plastic for frequent sanitization and replaced daily
  • Face coverings to be worn by employees at all times when working in the space
  • Tape markings will be placed on the floor to reinforce social distancing 
  • Service counter will be sanitized every 15 minutes 
  • All self service items will be removed; staff will provide customers with disposable cutlery, napkins, sugars, cream and single serve sauces
  • The self serve water station will be moved and the kitchen will provide cups of water for customers when needed 
  • Frequent cleaning of high contact surfaces

Lounge

  • Staff will wear face coverings  during service. 
  • Hand sanitizing stations available at entry point and on the service station to use before ordering/ while in line
  • Payment terminals to be wrapped in disposable plastic for frequent sanitization and replaced daily
  • Plexiglass installed to service counter
  • No self serve items, the staff will provide customers with these items directly 
  • Deliver drinks and food directly to patrons.
  • All items behind the bar (for example, glassware, dish-ware and garnishes) will be protected from exposure to customers and cross-contamination.
  • Space aisles between tables wide enough to allow room for people to maintain physical distancing.
  • We will be using a 1-way traffic flow, taped to the floors  to help maintain distancing.
  • Space tables 2 metres (6 feet) apart
  • Limit seating to 50 people and set up in a way to maintain 2 metres of physical space between patrons

General

All staff members are provided with pocket sized hand sanitizer and face masks. Training is and will continue to be given to ensure proper mask use and sanitization protocols for staff spaces, vehicles and tool use are followed.

Ski Patrol

  • COVID-19 medical protocols 
  • Sanitization regiment for all patrol spaces
  • Access control to Patrol Room
  • Implementation of mandatory face coverings requirement when in Patrol Room
  • Purchasing of more PPE to have adequate supply for all operations

Guest Services

  • Outside ticket window for all day pass purchases
  • Plexiglass installed to inside service window
  • Hand sanitizing stations available at both wickets
  • Payment terminals to be wrapped in disposable plastic for frequent sanitization and replaced daily
  • Face coverings to be worn by employees when more than three are working in the space

Snow School

  • Plexiglass installed in wicket
  • Face coverings mandatory for instructors
  • Face coverings required for students (over the age of 5) while in lesson or camp
  • COVID questionnaire performed before lesson start (travel, symptoms, exposure)

Main Lodge

  • Maximum capacity set at 50 on main floor and 50 in lounge
  • Additional exterior seating inside large heated tent provided with access to cafeteria
  • Continued public awareness signage about safe 6 displayed throughout facility
  • Bathroom upgrades to include touchless faucets
  • Physical distancing signage in pinch point where lockers are located
  • Hand sanitizer dispensers in lockers area
  • Physical distancing floor paths and spacing for cafeteria line
  • Plexiglass to be installed at F&B wicket
  • Drying racks to be modified to insure limited to no contact between individual articles of clothing
  • New lodge host to be hired.
    • Trained for public awareness
    • Monitoring capacity
    • Assist with frequent cleaning of high contact surfaces
    • Mandatory face covering to be worn

Club Lodge

  • Maximum 25 occupants

On Hill Operations

  • Quad chair to go back to full capacity
  • Public awareness signage highly recommending face coverings while on chair and to remain in COVID bubble
  • Hand sanitizing stations available at top of both quad chair and handle tow
  • Physical distancing signage in corals
  • Top hut capacity of 15 maximum, monitored by patrol
  • Drying wrack to be modified to insure limited to no contact between articles of clothing
  • Regular sanitization of surfaces in top hut by patrol

Rentals

  • Maximum 15 occupancy in rentals area
  • Hand sanitizing station for public
  • Plexiglass to be installed at rental stations
  • Third party COVID plan to be reviewed with Sports Experts

Third Party Operators

  • Any third party operators (Equinox Adventures, Ruby Range) to provide COVID 19 operational plan that has be submitted, reviewed and approved by YG COVID 19 task force

Public Awareness

  • Signage in all public spaces reminding of safe six
  • Social media and website posts informing public of new operating procedures
  • Radio interviews highlighting new operating procedures and reminders on weekly ski report

Ski Well, Be Well .PDF