Policies & Information

Booking & Refund Policies

Mt. Sima will refund a Season Pass in the event of:

  • Injury or Illness preventing participation in the sport. Support documentation from a physician must accompany the request.
  • A job transfer by immediate employer at time of pass purchase, necessitating a change of residence outside a reasonably accessible radius of the ski area. Support documentation from an employer must accompany the request.

Other than the conditions listed above, your Season Pass is non-refundable and non-transferable.

A fee of $20 applies to replace lost season pass cards.

Due to the high number of “forgotten” season passes and the cost of lift tickets, you will be charged a fee of $10 for a lift pass.

Refunds will be processed according to the following schedule:

September 2nd up to October 31st 100% less a $30 (plus tax) administrative fee
November 1st to November 30th50% less a $30 (plus tax) administrative fee
December 1st to December 15th25% less a $30 (plus tax) administrative fee

  • Spring Passes are refundable up to 1 week after effective date, minus a $25.00 + GST administration fee. After the first week there will be NO REFUNDS.
  • After effective date and up until 3 weeks, a credit may be requested only for serious injury or a major medical condition. Credit requests for medical reasons must be supported by a doctor’s certificate.
  • A fee of $20 applies to replace lost season pass cards.
  • Due to the high number of “forgotten” season passes and the cost of lift tickets, you will be charged a fee of $10 for a lift pass.

There are NO REFUNDS on day tickets or punch passes.

  • With a 72hr notice, we can make changes to your ticket (date, time or keep on file as a credit).
  • Within 72hrs of the time of your ticket, no changes can be made.
  • Should you give/sell your ticket to someone, please email Guest Services with new information at least 24hrs in advance or bring proof of exchange to confirm at the ticket window.
  • If your name isn’t on the ticket, the person who purchased it must be with you.
  • Paragliders will be able to make changes to their ticket at any time should the weather not be safe to fly. Please notify us as soon as possible should you need changes.

Certain exceptions apply:

  • If the lift is shut down due to mechanical circumstances such as (but not limited to):
    • fire
    • vandalism
    • labor disputes
    • mechanical failures (excluding power failures)

before or within the first 30 minutes of ticket start time, a credit in the amount of the lift ticket will be put towards purchaser’s account. A notice of closure email will be sent out to those with pre-purchased lift tickets. Email Guest Services to use your credit.

Lift Tickets that fall off:

  • If your day ticket falls off, you will require a proof of purchase to obtain a replacement. You are responsible for your ticket after purchase.

Programs are held unless we are closed.
Helmet mandatory to participate in all Snow School programs.

  • Participants who cannot continue due to illness or injury once the program has started, will be allowed a credit equal to the pro-rated value of the remaining lesson(s).
  • Should Mt. Sima cancel a lesson, a makeup lesson will be scheduled at select times in the season. Should no time work, a credit will be applied to purchaser’s account.
  • No refund, credit or make up day will be given to participants who elect to miss lessons for any reason.
  • No refund, credit or make up day will be given to people who buy the wrong product for any reason.

Private Lessons & Packages

  • Within 24hrs before the start of lesson – 100% non-refundable.
  • With more than 24hrs notice lesson can be changed to another date/time.

Camps, Group Lesson, & Specialty Programs

  • Cancel 14 days prior to camp start date – Full refund, less the $25 administration fee.
  • Cancel within 14 days to camp start date – 70% refundable.
  • Cancel 24hrs before the start of camp – 100% non-refundable.

Schools on Snow Program

  • Cancel within 14 days of group lesson – 70% refundable.
  • Cancel 24hrs before group lesson – 100% non-refundable.
  • Changes must be approved by Snow School manager and be made no later than 7 days prior to visit.

Sima Explorer Summer Camps

  • Cancel more than 2 weeks prior to the start of camp – Full refund, minus processing fee (10% of payment)
  • Cancel between 2 weeks and 24hrs before the start date of camp – 50% refundable.
  • Cancel less than 24hrs before the start of camp – 100% non-refundable.

All bike nights are weather dependant.

Rain Cancellation will earn a credit for another Bike Session.

Electric Bike Policy

Class 1 and 2 ebikes are permitted. Class three are not

Mountain Safety Policy

-30 or below

The hill will be closed. In the event of a closure in the middle of an operational day, day pass holders will receive a credit for a future day pass.

-25 to -30

An operational decision will be made based on mitigating or exacerbating factors. This decision will be published on our website, our Facebook page and on our snowphone (8676677547). In the event of a closure in the middle of an operational day, day pass holders will receive a credit for a future day pass.

Please Note

Outside of these specific circumstances The Friends of Mount Sima Society and the Mount Sima management reserves the right to close based on exceptional environmental factors (high winds, icing etc.)

Please see our Mountain Safety page for all information and guidelines.

Clean air at Mt Sima

For the enjoyment of everyone visiting and supporting Mt Sima, smoking of any kind (tobacco, cannabis, e-cigarettes and vaporizers) is prohibited in the following areas at Mt Sima. Thank you for your cooperation and your consideration of others.

  • Riding the chairlift or handle tow
  • Lift lines
  • Ski runs
  • Bike trails
  • Base area
  • Lounge deck

Tobacco products ONLY are permitted at designated smokers’ area at the base. There is currently no area at SIMA where cannabis may be smoked.

Airspace

  • The area around the park below 700 AGL is class G airspace and open to all
  • Above 700 AGL is class E airspace and pilots require HGAR & Air-band Radio
  • Small aircraft, helicopters and float planes arriving/departing CYXY and Schwatka Lake
    often overfly the airspace around Mt Sima

Communications

It is MANDATORY to contact the airport control tower/FSS prior to launching and when finished.

  • Whitehorse Tower: 867-667-8426
  • Airband Frequency: 118.3
  • Local Search and Rescue can be reached by calling 911.
  • On hill emergency can be reported to Guest Services: 867-668-4557 ext 221

Launch and Landing sites and No Fly Zones
Launch and Landing sites

  • Designated takeoff and landing sites are established by Fly Yukon Paragliding and must
    be adhered to unless in the case of an emergency. Visit www.flyyukon.com for details.
  • Pilots must land in the designated landing zone in clearing south of parking lot if landing at Sima.

Rescue

All pilots will have self rescue kit and plan for self rescue prior to launch. You are using the facilities at your own risk. Mt. SIma Alpine Adventure Park assumes no responsibility. Mt Sima Patrol will only assist inside ski area boundaries.

Pilots

  • All pilots must be listed on HPAC.ca as having current liability insurance.
  • Tandem pilots mist have proof of Tandem endorsement.
  • Unrated or student pilots must be under the direct supervision of an HPAC Instructor.

Rules of flying at the Park

  1. Pilots must sign Sima Paraglider Policy at the Ticket Window. READ, UNDERSTAND, AND INITIAL NO FLY ZONES.
  2. Pilots must have Self-Rescue plan and equipment.
  3. Must have a valid lift ticket.
  4. Day Tickets will be issued when weather permits. This includes a full visual from Top Chair to Mt. Sima Lodge with winds not excess of 25 km/hr.
  5. No speed flying allowed at any time.
  6. Summer access will be via quad lift only during operating days.
  7. Access will be permitted from lift opening to 30 minutes prior to shutdown. Pilots equipped with skis will be permitted access no less than 20 minutes prior to shutdown.
  8. Pilots unable to launch must download on the chair at shutdown or descend on skis no less than 10 minutes after shutdown.

Anyone found accessing the site without registration and waiver documentation completed; or not complying with the above rules will be prohibited from flying at Mt Sima and reported to HPAC.

Mt Sima strictly prohibits the operation or use of aerial drones, remotely piloted aircraft systems, model aircrafts, and remote control aircrafts to be flown over our ski runs, chalet, and parking areas by the general public.  This prohibition includes drones filming or videotaping, as well as any drone used by media or journalists operating above Sima property unless permitted by written consent from Sima management.  This prohibition on drone use extends to any drone launched or operated from the ski area property, as well as drones launched from private property outside of the ski area boundaries.

Any authorized operation of aerial drones may be governed by Transport Canada, the Aeronautics Act, the Canadian Aviation Regulations, local law enforcement, as well as those policies separately establishment by the ski area, which may include certification, training, insurance coverage, indemnification requirements, and waivers or release of liability.

Any violation of this policy may involve suspension of your guest privileges at Mt Sima, or season pass, as well as confiscation of any equipment, and may subject violators to any damage including but not limited to, damages for violations of privacy and/or physical or personal injuries, or regulatory fines and legal fees.

We do not accept any responsibility for lost items. As a user courtesy, Mt. SIMA attempts to safeguard all items we find on the property.  We hold items for 30 days. At the end of 30 days items will be disposed of. Any loose Credit/Debit or ID cards are kept for 24hrs before being destroyed. Passports will be kept for one week.

SIMA’s policy on snowbikes/snowscooters is as follows:

  • These devices are permitted contingent on the following criteria:
    • Must have tether/leash or other ‘positive retention device’ that means it cannot be detached from user accidentally. Leashes to be used at all times.
    • Must have metal edges.

If you have a concern about a particular device, please bring it to the attention of the Operations or General Manager.

Mount Sima ski resort recognizes that these are uncertain times for our guests due to the Covid- 19 pandemic. Thus we have made adjustments to our deposit policy.
Deposits to confirm preseason training will be 15% of your total quote.
Deposits will be accepted from July 15th to October 1st.

Cancellation policy
If the preseason program is cancelled anytime before October 1st, 2020, Mount Sima will provide a full refund of your deposit.
If the preseason program is cancelled anytime between October 1st and October 15th, 2020, Mount Sima will refund 50% of your deposit.
If the preseason program is cancelled anytime after October 15th, 2020, Mount Sima will not be able to provide a refund due to costs associated with preparation of the ski hill.

  • All bookings must be submitted a minimum of 30 days ahead of the scheduled event
  • All bookings and Regular season Event forms must be submitted to our Guest Services manager (guestservices@mountsima.com)
  • Any preseason/postseason bookings to be submitted to the Preseason coordinator (preseason@mountsima.com)
    • Preseason/Postseason is defined as the period before and after the mountain opens to the general public.
  • Minimum 2 hours of sled laps per machine
  • Maximum of 2 athletes may be towed behind the machine at any given time
  • Mt. Sima will require Ski Patrol to be on site ($30 per hour per patrol)

Pandemic Specific Policies 

  • Athletes and coaches from out of territory must provide their own first responder
  • No athletes may sit on the back of the sled 
  • All athletes and staff being towed behind the machine are to utilize facemasks
  • All athletes and staff must maintain social distance (6 ft) and wear facemasks when not jumping